We want you to be completely satisfied with your purchase. Here's everything you need to know about returns and refunds.
Return window from delivery date
Simple online return process
Money back guarantee
Log into your account and select the item you want to return
Download and print the prepaid return shipping label
Pack the item securely in the original packaging
Drop off at any authorized location and track your return
Refunds will be issued to the original payment method used for the purchase. Processing times vary by payment method:
Once we receive your return, we'll inspect the item and process your refund within 2-3 business days. You'll receive an email confirmation when your refund is processed.
Return shipping is free for defective items or our mistakes. For other returns, return shipping costs will be deducted from your refund unless you choose to pay for return shipping upfront.
Initiate return online
Package and ship item
We receive and inspect
Refund processed
Need a different size? We offer free size exchanges within 30 days of delivery. Simply follow the return process and specify that you'd like an exchange instead of a refund.
Want a different color or model? We can help with that too! Color and model exchanges follow the same process as size exchanges.
Items purchased as gifts can be returned within 30 days. The refund will be issued as store credit or to the original purchaser's payment method.
If your item arrives damaged, contact us immediately. We'll arrange for a free pickup and send you a replacement or full refund.
If you receive the wrong item, we'll cover all return shipping costs and expedite your correct order at no additional charge.
Our customer service team is here to help with any questions about returns or exchanges.